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Past Webinars

Social Media in the Workplace - Recipe for Success...or Disaster?
October 27, 2011 - Social media has all the right ingredients to take your business to the next level – millions of users, a quick and easy way to advertise your brand and a means to engage customers like never before. But add in a few bad apples and it could quickly turn into a recipe for disaster. Employers have to deal with defamation, invasion of privacy, sexual harassment, workplace bullying and the list goes on. We’ll serve up some of the latest social media claims, look at what employers are doing wrong and give you the tools you need to make sure social media doesn’t leave a bad taste in your mouth.
What to do When the Social Network Becomes Anti-Social
September 29, 2011 - Your customers aren’t the only people discussing your business online.  Your employees are taking to social media to complain about management, bully each other, spread misinformation, and engage in sexual harassment.  Employment attorneys Kevin Johnson and Mark Heilig will tell you how to address your employees’ online activity to protect your brand and your bottom line without running afoul of the law.

GM101
September 27, 2011 - GM (General Manager) 101 developed by the American Hotel & Lodging Educational Institute (EI) is an interactive online course that provides an overview of the knowledge and skills that will help new or experienced general managers and/or new property owners/operators to manage a successful hotel property.  This concise online training provides an easy yet effective way for hospitality professionals to develop themselves and their careers as a general manager. Topics include: Property Operations, Financial Management, Guest Experience, People Management and Leadership, Marketing and Sales Management, and Food and Beverage Operations.  GM101 is a great start for paving the way to achieving the most prestigious hospitality professional certification?Certified Hotel Administrator (CHA).This webinar will walk you through a demonstration of the course.

 JackRabbit Systems BookDirect™ - The alternative to Online Travel Agent Booking engines on a DMO website!
June 21, 2011 - Did you know that there is a booking solution in the market that facilitates DIRECT bookings to property existing reservation engines?   Please join us to learn more about the opportunity and technology – FRLA has partnered with JackRabbit Systems/BookDirect to assist our members with making your local CVBs aware of the RIGHT solution.

A Continuum on the "Tip Credit" Conundrum and the New DOL Rules
June 9, 2011 - This webinar will discuss the recent changes to the tip regulations under the new DOL regulations and what that means for employers.

How to Increase Traffic with Online Reservations
May 26, 2011 - Learn how online reservations and table management can help you connect with your customers. Capture customer contact information and preferences to better serve your diners. Improve your customer’s experience with digital table management and waitlists. Hear case studies of how restaurants have left the paper book and seen a return on their investment and find out about the newest FRLA Member Benefit, a free online reservation widget.

Eye on Awareness—Hotel Security and Anti-terrorism Training
May 12, 2011 - Developed by the American Hotel and Lodging Educational Institute with input from international security experts, hospitality leaders, and the U.S. Department of Homeland Security—Eye on Awareness™ trains hotel employees to recognize and report suspicious activity and how to respond in crisis situations. This online course includes interactive, multi-media lessons, and review questions. www.ahlei.org/eyeonawareness.

Funding Projects to Restore Florida's Pristine Environment from Last Summer's Tragedy
April 14, 2011 - Moving forward from last year’s spill and Feinberg settlements, what happens next? The federally required Natural Resources Damage Assessment (NRDA) process is underway and you have opportunities to influence how billions of dollars for environmental restoration will be spent. From projects like beach renourishment, dune walk-over installations, oyster reefs and sea grass plantings; public input is being sought. Yet time is limited to May 15. During this webinar you'll learn how you can affect the process for your community. It will include a very brief history of the Oil Spill Pollution Act of 1991 that designated how polluters must restore damaged ecosystems and the services they provide to residents and tourists. We'll look at examples of past restoration projects from the Tampa Bay oil spill of 1993 and conclude with coaching, addresses, how to formulate and submit projects desired to make your community "whole" from last year’s disaster. You have a voice in projects intended to ensure that walks on the beach are oil free, fishing estuaries are productive and abundant wildlife returns. Learn how this process will work and your ability to influence what projects dollars are allotted to. Presented by Ocean Conservancy.

Guest Service Gold
 April 5, 2011 - The newest training program introduced by the American Hotel & Lodging Educational Institute(AHLEI). Guest Service Gold shows employees and lodging properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways. Employees who complete the Guest Service Gold training are eligible to apply for AHLEI’s new Certified Guest Service Professional (CGSP) designation, and properties that certify 100 percent of their line-level staff can receive recognition as Certified Guest Service Properties. http://www.ahlei.org/guestservicegold/.

Warning: Lawsuit Ahead! How to Fire Your Employees
March 24, 2011 -Difficult economic times call for difficult employment decisions. Join us for this highly topical and informational Webinar to discover why former employees sue, and how to terminate employees to either safeguard your business against claims, or to build a defense against potential litigation. Gain real insight about what’s happening from Barry Postman, a trial attorney with Cole, Scott & Kissane in Florida and from Lisa Chonarzewski, a claims attorney with Monitor Liability Managers, LLC, who manages these types of employment-related claims. This Webinar is a must for owners/operators, managers and HR professionals seeking ways to protect their business. Presented by Monitor Liability Managers, LLC.

Tip Pooling and Employee Misclassification under the FLSA
February 3, 2011 - Tips on how to avoid these traps under the FLSA. Presented by Wilson Elser.

Embark on Your Journey to an Effective Prevention Plan
September 28, 2010 - Don’t let an employment lawsuit steer you off course. The hospitality industry continues to be a target for these types of lawsuits: wage and hour violations, wrongful termination, retaliation, discrimination, harassment and immigration issues. Learn how to stay on course and avoid these stormy issues in Florida. Dive into the latest employment trends and hear how they can impact your business. Receive helpful tips from our loss prevention expert.

How to Profit from Nutrition Information and Gain a Competitive Advantage
August 3, 2010 - Lead by FoodCALC Director of Nutrition, Alyson Mar RD, get the inside scoop on how providing nutrition information to diners can actually help drive sales. “Restaurants trying to comply with menu labeling law are often at a loss about how to best present this information to their diners,” said Alyson. “As industry trends show diners are requesting nutrition information on restaurant menu items, it is imperative for restaurant operators to learn how nutrition information is the ultimate marketing tool, and can broaden their diner audience.” Learn how to calculate your nutrition facts using our nutrition analysis tool MenuCalc, the National Restaurant Association's endorsed nutrition analysis solution. And for those that are affected, FoodCALC discusses the national menu labeling law, how this effects 250,000+ dining establishments and the impact on your operation.

"The Competitive Edge Marketing Series- Social Media and Email for Restaurants- Why they work so well together."
August 24, 2010 - Learn how to navigate the online and social media marketing world including how to implement innovative strategies to create an online marketing buzz for your business. This informative seminar will take you through the basics of using social media platforms such as Facebook, Twitter and Foursquare to enhance your marketing plan. Don’t miss this FREE customer traffic building opportunity! Presented by Fishbowl Marketing.

"What Do You Mean I Can't Wear My Nose Ring to Work? That's Unfair!"
April 15, 2010 – How to manage the everyday problems and potential liability of getting your employees to meet expectations and comply with company policies. Presented by Constangy, Brooks & Smith, LLP.

Online Marketing Strategies - FishBowl
April 14, 2010 – Learn how easy it is to maximize your online marketing efforts to increase sales and drive traffic to your operation. Fishbowl guides you through how to navigate the online and social media marketing world and teaches you how to implement innovative strategies to create an online marketing buzz for your business. This informative seminar will provide you with tried-and-true marketing campaigns that offer value to your guests and keep them coming back for more. Topics focus on social media, online and email marketing.

A Table for Seven – The Most Common Mistakes Employers Make
November 12, 2009 – This interactive presentation focuses on some of the most important factors that impact employment decisions while addressing everything from pre-employment issues to terminations while presenting ideas on how to implement everyday techniques that will help insulate companies from disgruntled former employees. Presented by Constangy Brooks & Smith

CAUTION: Contents HOT! - Understand the Risks That Can Threaten Your Business
October 29, 2009 – The nature of the hospitality industry makes it a perfect target for lawsuits. Wrongful Termination. Discrimination. Harassment. Wage and hour. Discover how to avoid these hot issues in Florida. Learn practical strategies and solutions – don’t get burned by an Employment Practices Liability lawsuit! Presented by Monitor Liability.

2ND QUARTER ECONOMIC UPDATE
October 5, 2009 – Economic update including insightful industry analysis and supportive survey research results presented by Harry Price of Coca-Cola. Includes trend and insight information related to likely economic recovery, timing and forecasts for the coming year. The webinar is presented by Coca Cola. (30 minutes)

MAXIMIZING NON-ALCOHOLIC BEVERAGE PROFITS
July 2, 2009 – Soft drinks and other non-alcoholic beverages are some of the most profitable items on the menu.  Find out how you can make more money from this important category.

STATE OF THE INDUSTRY WEBINAR
April 2, 2009 – Presentation on the state of the Restaurant Industry. Topics include total meal and traffic forecasts for the next two years and the impact of macro economic trends on our industry. The webinar is presented by Coca Cola. (30 minutes)